Systems Administrator

As a member of our End User Technology team, the Systems Administrator reports to the Director, End User Technology.  The person selected for this position will provide assistance to ensure that all IT-related support, including installations, upgrades, software, hardware, operating systems, and configuration issues are properly coordinated, monitored, tracked, and resolved.  The Systems Administrator also assists in the management of the off-site IT Help Desk and serves as a point of contact on all IT-related matters for all Rakuten Marketing offices.  

Responsibilities: ·        

Administration and maintenance of computer stations and software providing additional support if necessary

Windows troubleshooting, systems backups, archiving, and providing disaster recovery support when necessary ·        

Manage vendor warranty support tickets and the RMA process

Respond to escalated help desk issues as necessary

Administration and maintenance of IT tracking software

Interact with internal clients on all levels to help resolve IT-related issues and provide answers in a timely manner ·        

Effectively communicate relevant IT-related information to peers and superiors in a timely manner

Initiate and implement improvements in all areas of IT responsibility

Communicate effectively with internal staff to identify needs and evaluate alternative business solutions

Handle telephone changes including new phone set-up, number assignments while assisting in the coordination of telephone system upgrades

Provide additional facilities and office services support as necessary  

Required Skills & Experience:

3-5+ years professional experience working in desktop and office services functions for a mid-sized company ·        

Proficiency in all MS Windows platforms, including Windows Server 2008 and 2012

Proficiency in Mac OS and iOS

Understanding of system imaging and Windows and Mac deployment

A strong grasp of PC hardware and the ability to troubleshoot a variety of hardware, software and network issues ·        

Knowledge in Cisco/Avaya telephony, videoconferencing, BSD/Linux administration a plus

Competently manage multiple tasks while consistently remaining approachable to office staff