Salesforce Business Analyst

Rakuten Marketing’s Productivity and Internal Engineering team is focused on revamping our Salesforce instance from the ground up. While we’re solidifying the foundation, we’re also delivering value to our end-users by delivering new features that drive the business forward. We’re looking for an experienced business analyst and certified Salesforce Developer to help the company exceed its goals while maintaining a tight and efficient support team!    


  • Drive and contribute to projects that rely on Salesforce from discovery through delivery: Gather requirements, collaborate with the team to define a solution, build it and train the users 
  • Work with stakeholders all over the globe, supporting several different lines of business and levels of integration with Salesforce
  • Develop a deep understanding of various business units processes and goals
  • Respond to support requests from users and when trends are found, retrain users Integrate tool resources with new acquisitions / share knowledge / learn
  • Hunt for opportunities to offer improvements: transform unofficial, disorganized processes into feature enhancements in Salesforce
  • Translate business goals to tools, reports, prompts and interfaces that support those goals


  • Salesforce Developer, Salesforce Sales Cloud Consultant, Service Cloud Consultant, or Platform App Builder certification
  • Ability to communicate effectively with executives, business stakeholders, and developers
  • Proven record of creating intuitive solutions to solve business problems by leveraging Salesforce
  • Experience supporting an instance of Salesforce with 100+ users
  • Experienced in soliciting requirements from users and organizing them in well-formatted documentation; ability to translate between business users and development teams
  • Highly organized with a personal method to manage multiple competing priorities without falling behind

Experience in any of the following is a plus

  • Configuring and administering Financial Force, Steelbrick, or similar integrations with Salesforce
  • Finance / accounting and professional credentials Management Consulting
  • As an end user of Salesforce Implementing custom Salesforce solutions for Legal, Marketing, Tech Support teams
  • Salesforce Apex development Data visualization and reporting
  • Digital marketing Requirements management
  • Project management
  • Working on a Scrum team
  • Atlassian JIRA user / administrator